Etlworks is committed to providing a robust security and privacy program that protects each customer's information that is used and processed by Etlworks. The following security documentation describes the administrative, physical, and technical safeguards Etlworks maintains for protecting the security, confidentiality, and integration of Customer Data.
Privacy policies
Company policies
- Etlworks requires that all employees comply with security policies designed to keep any and all customer information safe, and address multiple security compliance standards, rules and regulations.
- Two-factor authentication and strong password controls are required for administrative access to systems.
- Security policies and procedures are documented and reviewed on a regular basis.
- Current and future development follows industry-standard secure coding guidelines, such as those recommended by OWASP.
- Networks are strictly segregated according to security level. Modern, restrictive firewalls protect all connections between networks.
Compliance
Team
Etlworks has a dedicated internal Security and Compliance Team. We answer information security questionnaires free of charge. Feel free to reach out to us at security@etlworks.com.
SOC 2 and SOC 3
Etlworks has successfully passed SOC 2 audits. An independent auditor has evaluated our product, infrastructure and policies, and certified that we meet or exceed specific levels of controls and processes for the security of user data.
The latest SOC 2 type 2 report is available upon execution of NDA. Please contact security@etlworks.com for Etlwork's SOC 2 report.
Feel free to download our latest SOC 3 report.
HIPAA
We offer HIPAA BAA agreements to enterprise companies that need to comply with HIPAA regulations. Etlworks’s data privacy and information security measures assist in supporting customer requirements for HIPAA compliance.
GDPR and DPA
Etlworks is compliant with GDPR and DPA.
Infrastructure
- Etlwork's servers are hosted in Amazon Web Services, Azure, and Google Cloud, which provide assurances for their physical and virtualized computing environments, including SOC 1, 2, and 3, and ISO/IEC 27001.
- Etlworks operates within a Virtual Private Cloud (VPC), with subnets segregated by security level and firewalls configured to restrict network access.
- Etlworks regularly performs automated vulnerability scans and installs security updates and patches.
- Third-party security professionals regularly audit Etlworks applications and infrastructure.
Security Audit and Testing
Audit
From time to time, we commission independent Internet security professionals to audit our security. We implement any findings and recommendations as a matter of priority.
Vulnerability and penetration testing
Etlworks has partnered with Intruder.io for vulnerability and penetration testing. The automated scans are performed monthly and when new emerging vulnerabilities and security threats are discovered. We provide access to our latest security scan reports upon request.
In addition, we use a static code analyzer to identify vulnerabilities in the code and third-party libraries. The analyzer runs on each build.
Perimeter Protection
Perimeter security addresses security at the periphery of any private network, right where it connects to the public Internet. Firewalls and other elements of the perimeter protection infrastructure enforce access control policies that govern which information enters and leaves the network.
We install and configure the following elements of the perimeter protection infrastructure:
- System firewall
- Reverse proxy server
- Load balancer
Perimeter protection policies
- We use only SSL Connections.
- We open only port 443 for inbound traffic.
- We terminate SSL Connections on the last element of the perimeter protection infrastructure: the load balancer.
- For inbound and outbound emails, we use a trusted enterprise-level third-party service, with manually configured spam filters.
Authentication and Access Control
User Authentication
User must be authenticated to access any of the resources in Etlworks, including but not limited to:
- Elements of the interface.
- Functions, such as the ability to create Flows and Connections, run Flows, etc.
- API endpoints.
We use JWT-based security, which is stateless and does not use sessions or cookies.
Two-factor authentication
Two-factor authentication adds an extra layer of security on top of your username and password when logging into Etlworks. It requires verification of the log in through a second linked device, such as Google Authenticator.
Read how to enable two-factor authentication for Etlworks log in.
Single Sign On (SSO)
Single sign-on (SSO) allows you to give your team members one account for all of the systems your business uses. If you have an Etlworks Enterprise or on-premise account and have SSO set up for your business, you can require users to log in to Etlworks using their SSO credentials.
Etlworks uses a third-party service miniOrange for SSO integration.
Read how to configure SSO in Etlworks.
Access Control
Etlworks implements role-based access control (RBAC). In Role-Based Access Control, access decisions are based on an individual's roles and responsibilities within the user base.
In Etlworks, each user can be assigned only one role.
The following roles are available:
- SuperAdmin: has unrestricted system access.
- Administrator: has full control over data; can create, edit, delete, execute Flows, Connections, and Formats and manage users.
- Editor: the same as Administrator, but cannot manage users.
- Operator: can view and run Flows/Schedules and view execution statistics.
- Viewer: can only view Flows, Schedules, and execution statistics.
- API User: a role for making authenticated calls to user-defined API endpoints (Listeners) that see nothing in the system except their own API messages.
Authentication policies
- Strong passwords are enforced.
- JWT tokens are short-lived, and they automatically expire.
- The user registration is invitation-based. New users must complete the registration in Etlworks after receiving an invite by email.
- It is required to have a real email address in order to sign up for the service or create a new user.
Encryption
Etlworks classifies your data and credentials as our most critical assets. We strictly control access to data and credentials and require them to be encrypted using industry-standard methods both at rest and in transit within our environment.
Encryption during transmission
Etlworks web application uses encrypted communication. HSTS is used to ensure browsers always encrypt all communication with Etlworks.
Etlworks offers secure options for making Connections to all data sources and destinations, including SSH tunneling, SSL/TLS, and IP whitelisting. In addition, Etlworks exclusively uses HTTPS for all web-based data sources.
Encryption of credentials
In Etlworks, all credentials, including JWT tokens, are encrypted using a strong encryption algorithm.
Storage volume encryption
When Etlworks app is deployed to the public cloud (AWS, Azure, GC, Oracle Cloud, IBM Cloud) we enforce the encryption at rest of the storage volumes associated with the VMs.
File encryption using PGP
All file storage connectors support automatic PGP encryption. Read more.
Data protection
Personal Information
When you subscribe to our service, we ask you to enter contact information, such as a valid email address. We keep it in our database, which is completely isolated from the Internet.
Payment methods
When you place an order with us, we redirect you to our payment processor (PayWhirl over Stripe), where you will continue entering sensitive/credit information over a secure SSL Connection.
At no time do we store your credit card details or bank accounts on our servers. Our payment processor handles payment processing on our behalf. It ensures that all relevant compliance requirements, such as PCI, are met.
None of our staff have access to your payment methods.
Read our privacy policy for more information.
Customer Data Retention
How long we retain customer data depends on the data type:
Customer data type | Retention period | Note |
Customer data | Not persistent by default | By default Etlworks never persists customer data. Customer can opt-in to stage some data in the local storage. Data in the local storage is encrypted at rest by the cloud infrastructure. Customer can additionally enforce PGP encryption. There is an automatic maintenance job for purging staged data. The job has an end-user configurable retention policy for data. |
Streaming data and event data | Not persistent | Most types of data integration flows by default configured to stream data from the source to the destination. When data is streamed only small part of the dataset (typically one row) is retained in RAM for a short period of time (measured in microseconds). Steaming and event data is not persisted in any form or shape |
Temporary data |
Persistent during flow execution | Temporary data automatically purged by the system when the flow is executed (successfully or with an error) |
Configuration and metadata |
Persistent | We retain configuration details and metadata (such as table and column names) in our database. The database is completely isolated from the Internet. |
Personal information | Persistent | We only require a valid email address. Personal information is securely stored in a database which is completely isolated from the Internet. |
Credentials | Persistent | We retain credentials and SaaS OAuth tokens to securely and continuously run data integration flows. These credentials are encrypted and securely stored in a database which is completely isolated from the Internet. |
Payment methods (bank accounts and credit card data) | Not persistent | At no time do we store your credit card details or bank accounts on our servers. Our payment processor handles payment processing on our behalf. |
Backups
Your data is safe with us. We take frequent backups and regularly ensure that a recent backup can be restored. Access to backups is guarded with a combination of 2FA, password managers, encryption at rest, and tight access rules.
Application security
- Etlworks monitors application, system, and data access logs within its production environment for anomalous behavior.
- Etlworks maintains documented policies and procedures for handling security incidents, including timely notifications to affected customers in case of a verified data breach.
Security Incidence Response
The Security Incident Response Plan provides a systematic incident response process for all Information Security Incident(s) that affect any of Etlworks's information technology systems, network, or data, including Etlworks data held or services provided by third-party vendors or other service providers.
Etlworks Security Incidence Response Plan.
In the event of a data breach
To date, Etlworks has not experienced a breach in security of any kind. In the event of such an occurrence, the protocol is such that customers would be made aware as soon as the compromise is confirmed.
Logs and notifications
Etlworks provides direct UI and API access to flow execution logs. It sends notifications to users when errors or other (configurable) conditions are encountered.
Responsible Disclosure
We welcome whitehat security researchers and will gratefully receive reports of suspected security problems.
We ask you to refrain from the following:
- attempts to modify or destroy data
- attempts to interrupt or degrade the services we offer to our customers
- attempts to execute a Denial Of Service (DOS) attack
- attempts to access a user’s account or data
- violating any applicable law
Acknowledgment Program
We don’t offer bug bounties. However, we acknowledge contributions here on our site.
Only the first researcher to report a specific qualifying issue is eligible for acknowledgment. Whether an issue is a qualifying issue, as well as eligibility for acknowledgment, are decisions taken by us at our discretion.
We reserve the right to cancel this program at any time without notice.
How to report issues
Report security issues and vulnerabilities to security@etlworks.com. Once we’ve received your email, we’ll work with you to ensure that we completely understand the scope of the problem and keep you informed as we work on the solution.
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