Billing and Licensing Info

How Etlworks licensing works, billing options, customer portal access, and key considerations for SaaS and on-prem deployments.

Licensing Models

Etlworks supports multiple licensing models depending on how the platform is deployed:

SaaS (Cloud)

• Billed as a monthly or annual subscription

• Managed by Etlworks (shared or dedicated instance)

• License is tied to your environment and usage tier

• Usage limits and capabilities depend on the selected plan (Starter, Business, Enterprise)

On-Premise / Self-Hosted

• Billed annually

• License is tied to the hardware or VM and requires daily internet access to validate

• Includes all features (depending on license scope), with optional HA support

Hybrid Model (Integration Agent)

• Agent runs in the customer environment

• License is tied to the cloud-hosted Etlworks instance

• Additional agent fees may apply depending on the plan

Plans and pricing

🔗 Pricing Explained →

Billing Options

• SaaS customers can subscribe via the customer portal using a credit card.

• Invoicing is available for Enterprise or On-Premise plans — just contact sales@etlworks.com.

• We support annual billing and multi-year discounts.

License Validation (On-Premise)

On-premise deployments must connect to the Etlworks license server at least once every 24 hours.

If the license server is unreachable:

• The platform will continue running temporarily

• You’ll receive a warning

• After a grace period, flows will be blocked until reconnectet

🔗 More on on-premise setup and licensing →

Questions?

• Billing or invoicing questions: accounting@etlworks.com

• License-related issues or grace period warnings: support@etlworks.com

• Upgrade requests or overage discussions: sales@etlworks.com