Pricing explained

Pricing model

Our pricing is very flexible, and it's designed to adapt to your needs. We offer cloud and on-premise subscription plans, as well as add-on services such as premium connectors, extended support, and custom development. All our plans include standard support, unlimited Connections, unlimited Flows, and unlimited users.

Main plan differences

• The total number of records that can be processed each month.
• API limits.
• The total number of Schedules.
• How often the scheduled Flow can run.
• The type of instance: shared or dedicated.
• The ability to set up a custom domain with its own SSL certificate.
• White labeling.
• The ability to create and use tenants.
• The ability to embed the Etlworks Integrator UI in your web app.

Differences between shared and dedicated plans

The Startup and the Business plan are both shared plans:

• You are OK to share the instance with other customers.
• The number of records you are planning to process monthly will not exceed:
  • 3 million on the Startup plan.
  • 30 million on the Business plan.
• You will not be running any Flow more frequently than once an hour. 
• You are OK to have a limited number of Schedules.
• You are not planning to use API and Webhooks to process events in real-time.

The Enterprise and the On-premise plan are both dedicated plans:

• You don't want to share the instance with other customers.
• The number of records you are planning to process monthly will exceed 30 million (~ 1 M records a day).
• You are going to be running Flows more frequently than once an hour. 
• You expect to have a lot of Schedules.
• You are planning to use CDC (change data capture) for data synchronization.
• You are planning to use API and Webhooks to process events in real-time.
• You need any of the following:
  • Custom domain
  • White labeling
  • The ability to create and use tenants.
  • The ability to embed the Etlworks Integrator UI in your web app.

Cloud subscription plans

We own, operate, and manage cloud instances running the Etlworks Integrator. We are available in AWS, Azure, Google Cloud, Oracle Cloud, and IBM Cloud. Customers on the Enterprise plan can choose the cloud provider and region they prefer.

We provide monitored service 24/7, and you will receive free automatic upgrades as long as you are subscribed to the service. As a part of the subscription plan, you will have access to all available non-premium connectors.

The cost of running the shared or dedicated instance is included in the price. Your total cost will be the subscription cost listed on our website. No surprises.

How is the Enterprise plan pricing calculated?

As you can see on our pricing page, the Enterprise plan pricing is not fixed as it depends on the cost of running the dedicated instance. 

Annual subscription pricing for Cloud plans

You can choose to pay month-by-month or annually. We provide a 10% discount for annual subscriptions.

Pricing for additional instances

On the Enterprise plan, we provide a 20% discount for each additional instance, for example, DEV, QA, etc. We also provide a 10% discount on top of the 20% discount for annual subscriptions. Each node in the high availability setup (HA) is an additional instance.

Estimate the size of the instance

Use the maximum number of records that you are planning to process per month to estimate the size of the instance that you might need. Read how we count the number of records.

If you plan to work with the nested XML and JSON documents, read how we calculate the number of records in the nested documents.

Record limits

Record limits are not enforced for the Enterprise plan but are used to estimate the maximum load the instance can take without compromising the performance. We will ask you to upgrade to a higher-tier Enterprise plan if RAM or CPU utilization constantly stays above 70% or periodically reaches 90% and above.

Counting the number of records

1. We calculate the maximum between extracted and loaded records and use it toward the total count.
2. We calculate the total count per day as a sum of all records calculated in step 1 for all transformations.
3. We calculate the total count per month as a sum of all records calculated in step 2.
4. We reset the daily count at the midnight instance time zone.

Count the number of records specifically for nested XML and JSON documents

When working with nested XML and JSON documents, as well as other Formats that support nested records, we count every node that creates a record toward the total count. See examples for XML:

3 records 

<root>
    <record/>
    <record/>
    <record/>
</root> 

<root>
    <record>
          <node>
               <record/>
               <record/>
          </node>
    <record/>
    <record>
          <node>
               <record/>
               <record/>
          </node>
   <record/>
   <record>
          <node>
               <record/>
               <record/>
          </node>
    </record>
<root/>

Charge for extra records

If you exceed the number of records allowed on your plan, we will automatically charge you on the last day of the calendar month. You will see a line "extra N records" in the invoice.

API limits

Read about built-in and user-defined APIs in the Etlworks Integrator. 

We are using the API Gateway to throttle the API calls per account. If you have reached any of the limits below, the API will start returning HTTP error 429 (too many requests).

It's possible to purchase API expansion packs for $200/month. Each pack doubles the limit set for the account. We enforce the following API limits:

On-premise plan

If you choose the On-premise plan, you own, operate, and manage instances running the Etlworks Integrator. We allow the Etlworks Integrator to be installed in the cloud or any hardware owned by you. There is no upper limit for the number of records, and there are no API usage limits unless specifically mentioned in a contract.

Typically, we don’t have access to the on-premise instances, but we provide a fully automated, one-click installation and upgrade script.

The on-premise instances must be able to connect to the Etlworks Integrator License server at least once a day.

Record limits are not enforced for the On-premise plan.

On-premise plan pricing calculation

The base price includes one instance of the Etlworks Integrator. It is possible to have multiple instances running behind the load balancer or totally independent instances, for example, QA and PRODUCTION. The price per instance depends on the size of the instance. We provide a 20% discount for each additional license.

Annual subscription pricing for On-premise plans

You can choose to pay month-by-month or annually. We provide a 10% discount for annual subscriptions.

Remote Integration Agents

An Integration Agent is a zero-maintenance, easy-to-configure, fully autonomous ETL engine running as a background service behind the company’s firewall. It can be installed on Windows and Linux.

It allows you to run Flows that use on-premise applications and databases. Outbound communication between an Etlworks Integrator cloud instance and a Remote Integration Agent is fully secured as data is not staged. Read more about using Integration Agents for working with data behind a company’s firewall.

Additional options and details

Upgrade to the next tier

You can request to upgrade to the next tier at any time without signing a new agreement. When a subscription is upgraded, we calculate the amount for the remaining period of the new plan and add that as a line item to the invoice generated during the plan change.

Perpetual License

When you buy a perpetual license, you own it forever. A perpetual license for one instance costs $75K. We provide a 20% discount for each additional instance, for example, QA, DEV, Production, etc.  

The renewal for one instance costs $6000/year after the first year. The perpetual license never expires, but you will need to pay for renewal to install the latest updates after the first year. The renewal is optional, as the software will remain operational even if you don't install updates.

Premium Connectors

If you want to build an integration with a system or API that isn't on our list of available connectors, you can purchase one of our premium JDBC connectors, provided by CData, a leader in enterprise data connectivity.

JDBC is a standard interface directly supported by the Etlworks Integrator when creating Flows, Mapping, and exploring data and metadata. It's easy to extract, transform, and load data with CData connectors integrated with the Etlworks Integrator ETL engine.

The price is different for each connector. There are 2 purchasing options:

1. Perpetual license: prices per connector vary from $2K to $5K (one-time fee).
2. Annual subscription: prices per connector vary from $500 to $2K (per year).

Extended support and professional services

The following services are included in the extended support:

• Professional services
• Support by video conferencing service
• Support by phone
• Priority support

Extended support is subscription-based. You can purchase one of the following extended support plans: 

• 6 hours of extended support and professional services per month for $600/month
• 10 hours for $1000/month
• 40 hours for $4000/month
• 100 hours for $10000/month

You can also buy ad-hoc extended support for $150/hour. The minimum block for ad-hoc support is 10 hours. Subscription support hours expire every month. Ad-hoc hours do not expire and can be used on an on-needed basis.

Custom development

If you want to outsource the development of the data integration solution using the Etlworks Integrator platform and prefer to handle it as a project (versus using ad-hoc or subscription-based support), we've got you covered. One of our highly trained partners can develop a solution for you. They have years of experience with the Etlworks Integrator platform, and they are skilled developers and testers. Contact sales@etlworks.com for more information.

How does the Custom SLA work?

It is possible to purchase a custom SLA from one of our partners. They provide 24/7/365 support with 30 minutes guaranteed response for blocker and critical issues. Contact sales@etlworks.com for more information.