Cannot connect to the database

There are 5 most common reasons for failing to connect to the database:

The database is not available from the Internet

Contact your database administrator.

The database blocks incoming traffic from Etlworks's IP address

Whitelist the IP address of Etlworks. This is the static IP address for the shared instance (app.etlworks.com):

US: 18.188.180.116

Contact support@etlworks.com if you are using a dedicated instance. 

The connectional parameters are not properly configured

Read how to configure Connections for databases supported by Etlworks.

The credentials are wrong

Check the credentials with the database administrator. 

The database requires a secure Connection over SSL

Read how to configure a secure Connection for PostgreSQL and MySQL.

Etlworks doesn't have a JDBC driver for the database

Contact your system administrator or Etlworks support.