OpenGov Simplifies Customer Data Integration and Boosts Efficiency with Etlworks.
Introduction
OpenGov, a leading provider of cloud software for local governments, needed a scalable solution to integrate data from customer environments into their centralized cloud system. With Etlworks, OpenGov implemented hundreds of highly complex pipelines featuring multi-step workflows, robust error handling, and integration with Grafana for real-time monitoring. Leveraging Etlworks’ flexible architecture and professional services, they developed reusable templates that reduced deployment time for new customers by 90%.
The Challenge
OpenGov faced several key challenges:
Distributed Data Sources: Data originated from CSV files and locally hosted SQL Server databases deployed in customer environments, requiring secure and reliable integration.
Complex Multi-Step Workflows: Pipelines needed to include multiple steps, robust error handling, and real-time monitoring capabilities.
Custom Mapping for Customers: Each new customer required specific data mappings while maintaining a consistent core pipeline structure.
High-Volume Pipelines: Hundreds of pipelines had to operate across both on-premises customer environments and cloud-based systems.
Performance and Support Issues: Previous integration providers failed to meet performance expectations and lacked sufficient support for OpenGov’s complex use cases.
Why Etlworks
Etlworks provided a highly scalable and flexible solution tailored to OpenGov’s requirements:
Distributed Integration Architecture: Enabled secure data integration through a fleet of remote integration agents deployed in customer environments and cloud-based pipelines managed by Etlworks.
Reusable Pipeline Templates: Professional services helped OpenGov develop templates that required only minimal changes (custom mappings) for new customers, reducing deployment time by 90%.
Robust Workflows: Pipelines were designed with advanced multi-step processes, error handling mechanisms, and integrated reporting to Grafana for real-time monitoring and analytics.
High Performance: Etlworks delivered faster data processing and more reliable pipelines compared to the previous provider.
Expert Support: Etlworks’ professional services team provided hands-on guidance and custom solutions, ensuring a seamless migration and efficient operations.
The Solution
With Etlworks, OpenGov implemented a scalable, efficient data integration framework:
Hybrid Deployment Model: Half the pipelines operate on remote integration agents deployed to customer environments, while the other half run in a cloud environment managed by Etlworks.
Reusable Templates: Developed core pipeline templates that shared common functionality, requiring only customer-specific mappings for quick deployment.
Multi-Step Workflows: Pipelines featured advanced workflows with robust error handling, conditional logic, and support for complex processes.
Real-Time Monitoring: Integrated reporting into Grafana, providing visibility into pipeline performance and immediate alerts for issues.
API Integration: Seamlessly connected customer data sources to OpenGov’s centralized cloud system via APIs.
Migration Support: Etlworks facilitated a smooth migration from the previous provider, improving performance and operational efficiency.
Results
Streamlined Integration: Hundreds of pipelines now run seamlessly across customer environments and the cloud.
90% Faster Deployment: Reusable templates drastically reduced the time and effort required to onboard new customers.
High-Performance Pipelines: Advanced workflows handled large data volumes with speed and reliability.
Proactive Monitoring: Integrated Grafana reporting enabled real-time visibility and ensured operational excellence.
Enhanced Support: Etlworks provided expert-level guidance and custom solutions to meet OpenGov’s unique needs.
Key Takeaways
Flexible Deployment: Hybrid architecture supports both on-premises and cloud-based pipelines for secure and scalable integration.
Advanced Workflows: Multi-step pipelines with robust error handling and reporting ensure operational reliability.
Rapid Customer Onboarding: Reusable templates reduced pipeline deployment time by 90%, enabling faster customer onboarding.
High Performance: Improved pipeline speed and reliability compared to previous solutions.
Real-Time Monitoring: Grafana integration provided visibility into pipeline performance and immediate issue alerts.
Ready to tackle your most complex data challenges? Discover how Etlworks can transform your data integration workflows. Start your free trial today or request a demo.
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